Frequently Asked Questions
Everything you need to know about your Soundcore audio experience.
How long does shipping take for my Soundcore order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for headphones and speakers?
We offer a 30-day money-back guarantee for any reason. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund.
Do Soundcore products come with a warranty?
Yes, all Soundcore products include an 18-month limited warranty that covers any manufacturing defects or hardware issues encountered during normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay.
How do I update the firmware on my Soundcore device?
You can easily update your device's firmware by downloading the Soundcore app on iOS or Android, connecting your device via Bluetooth, and following the update prompts.
Are Soundcore earbuds sweatproof for workouts?
Most of our sport-focused earbuds feature IPX7 or SweatGuard technology, making them fully resistant to sweat and water splashes during intense exercise.