Returns & Exchanges

At soundcore, we offer a 30-day money-back guarantee for any reason, ensuring you have the perfect audio experience with our premium headphones and speakers. If you are not satisfied with your purchase, we provide a streamlined return and exchange process to get you back to your music.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or visit our online return portal with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all accessories, manuals, and cables that were included in the initial delivery.

• 3.
  Ship the Product

  Affix the provided prepaid shipping label to your package and drop it off at the nearest authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned device, we will process your full refund or ship out your replacement unit within 3-5 business days.